boo88 Privacy Policy
Your privacy is a fundamental priority at boo88. This Privacy Policy explains in clear, formal terms how we collect, use, store, share, and protect your personal information when you use the boo88 platform. We encourage all players in Bangladesh and beyond to read this document carefully before registering an account.
How boo88 Protects Your Privacy
boo88 operates with a clear set of data-protection principles. These six commitments form the foundation of how we handle every piece of personal information entrusted to us by our players.
Secure Data Storage
All personal and financial data is stored on encrypted servers protected by 256-bit SSL technology. Access is restricted to authorised personnel only, governed by strict internal access-control policies.
No Unauthorised Sharing
boo88 does not sell, rent, or trade your personal information to unaffiliated third parties for marketing or any other purpose. Data sharing is limited strictly to operational partners under binding agreements.
Your Rights & Control
You have the right to access, correct, update, or request deletion of your personal data at any time. boo88 provides straightforward processes through your account dashboard and support team to exercise these rights.
Minimal Data Collection
We collect only the data that is genuinely necessary to operate the boo88 platform, verify your identity, process payments, and comply with applicable regulatory requirements. We do not collect data beyond what is needed.
Defined Retention Periods
Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is securely deleted or anonymised upon the expiry of the retention period.
Transparent Practices
This Privacy Policy is written in plain, accessible English so that every boo88 player understands exactly how their data is handled. We update this document whenever our practices change and notify players of material amendments.
1 Introduction
boo88 ("we", "us", "our", or "the Company") operates the online gaming platform accessible at https://boo88.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits or registers an account on the Platform.
This Privacy Policy sets out, in formal and legally precise terms, the manner in which boo88 collects, uses, discloses, stores, and safeguards personal information. It applies to all users of the boo88 Platform, including registered players, visitors who browse without registering, and individuals who communicate with our customer support team.
This Privacy Policy should be read in conjunction with the boo88 Terms & Conditions and Responsible Gaming Policy, which together form the full suite of agreements governing your relationship with the Company.
2 Data We Collect
boo88 collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and direct communications. The categories of personal data we collect are described in the table below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, National Identity Card (NID) number, passport number, photograph | Account registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address, city (e.g., Dhaka, Chittagong, Sylhet) | Account registration, support communications |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, bank account details, transaction history, deposit and withdrawal records in Bangladeshi Taka (৳) | Payment processing, cashier page |
| Technical Data | IP address, browser type and version, operating system, device identifiers, screen resolution, time zone | Automated collection via cookies and server logs |
| Usage Data | Games played, bets placed, betting history, session durations, pages visited, feature interactions | Platform activity tracking |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Communication opt-in / opt-out status, preferred contact channels, promotion history | Account settings, marketing interactions |
boo88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where required by applicable law for identity verification purposes (such as a photograph on a government-issued identity document submitted during KYC).
3 How We Use Your Data
boo88 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes set out below without first obtaining your explicit consent.
- Account Management: To create, maintain, and administer your boo88 player account, including verifying your identity and age (21+) as required by our responsible gaming obligations.
- Service Delivery: To provide access to casino games, sports betting markets, slots, live dealer games, fishing games, and all other features available on the boo88 Platform.
- Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels, and to maintain accurate financial records.
- Identity Verification (KYC): To fulfil our Know Your Customer obligations, verify the authenticity of identity documents, and prevent fraud, money laundering, and underage gambling.
- Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming standards.
- Customer Support: To respond to enquiries, resolve complaints, process account requests, and provide technical assistance through live chat, email, and other support channels.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
- Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and fulfil record-keeping obligations.
- Platform Improvement: To analyse usage patterns, conduct A/B testing, and improve the features, content, and overall user experience of the boo88 Platform.
- Marketing Communications: To send promotional offers, bonus notifications, and news updates to players who have opted in to receive marketing communications from boo88. Players may opt out at any time through account settings.
4 Legal Basis for Processing
boo88 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
- Contractual Necessity: Processing is necessary to perform the contract between you and boo88 (i.e., to deliver the gaming services you have signed up for, process your payments, and manage your account).
- Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, KYC verification obligations, and responsible gaming rules.
- Legitimate Interests: Processing is carried out in furtherance of boo88's legitimate business interests, such as fraud detection, security monitoring, platform analytics, and improvement of services, provided these interests are not overridden by your fundamental rights and freedoms.
- Consent: For certain processing activities, such as direct marketing communications and the use of non-essential cookies, boo88 relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
5 Sharing Your Personal Data
boo88 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients for the purposes described in this Policy:
- Payment Service Providers: Including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banking institutions, solely for the purpose of processing your deposits and withdrawals.
- Identity Verification Partners: Third-party KYC service providers engaged to assist with the verification of identity documents and the detection of fraudulent applications.
- Gaming Software Providers: Including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other licensed game studios whose software is integrated into the boo88 Platform. These providers receive only the minimum data necessary to operate their games.
- Technology & Infrastructure Providers: Including cloud hosting providers, content delivery networks, cybersecurity vendors, and customer support software providers who process data on our behalf under binding data processing agreements.
- Legal & Regulatory Authorities: Where required by applicable law, court order, or lawful regulatory request, boo88 may disclose personal data to the relevant authorities without prior notice to the affected player.
- Professional Advisers: Including lawyers, auditors, and accountants, where necessary for the Company's legal, financial, or compliance obligations, subject to strict confidentiality requirements.
6 Cookies & Tracking Technologies
The boo88 Platform uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate core platform functionality, remember your preferences, analyse usage patterns, and deliver relevant content.
The types of cookies used by boo88 are as follows:
- Strictly Necessary Cookies: These are essential for the Platform to function correctly. They enable core features such as account login sessions, security authentication, and cashier page functionality. These cookies cannot be disabled without impairing your use of the Platform.
- Performance & Analytics Cookies: These cookies collect anonymised information about how visitors interact with the Platform, including which pages are visited most frequently and whether error messages are received. This data helps boo88 improve the Platform's performance and user experience.
- Functional Cookies: These cookies remember your preferences and choices (such as your preferred language and game settings) to provide a more personalised experience on subsequent visits.
- Targeting & Marketing Cookies: With your consent, these cookies are used to deliver promotional content that is relevant to your interests and to measure the effectiveness of marketing campaigns. You may opt out of marketing cookies through your browser settings or the cookie preference centre on the Platform.
You may configure your browser to refuse all or some cookies, or to notify you when cookies are being set. Please note that disabling certain categories of cookies may affect the functionality of the boo88 Platform and your overall user experience.
7 Data Retention
boo88 retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required or permitted by applicable law. The following general retention periods apply:
- Active Account Data: Retained for the duration of the player's account registration and for a minimum period of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
- Transaction Records: Financial transaction records, including deposit and withdrawal history in Bangladeshi Taka (৳), are retained for a minimum of seven (7) years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
- KYC Documentation: Identity verification documents are retained for the duration of the account relationship and for five (5) years following account closure or the completion of the relevant transaction.
- Customer Support Communications: Live chat transcripts, email correspondence, and support ticket records are retained for three (3) years from the date of the interaction, unless a longer period is required for dispute resolution purposes.
- Marketing Data: Marketing preference data and communication history are retained until you withdraw your marketing consent, at which point it is deleted or anonymised within thirty (30) days.
- Technical & Log Data: Server logs, IP address records, and device data are retained for up to twelve (12) months for security and fraud prevention purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual player.
8 Your Privacy Rights
boo88 respects your rights in relation to your personal data. Subject to applicable law, you have the following rights, which you may exercise at any time by contacting the boo88 Data Protection team at the address provided in Section 13:
boo88 will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, with notification provided to you. boo88 will not charge a fee for exercising your rights, except where requests are manifestly unfounded or excessive.
9 Data Security
boo88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- 256-bit Secure Sockets Layer (SSL) encryption for all data transmitted between your device and the boo88 Platform.
- Encryption of sensitive data at rest within our database infrastructure, including financial records and identity documents.
- Role-based access controls ensuring that personal data is accessible only to boo88 personnel with a legitimate operational need.
- Multi-factor authentication requirements for administrative access to systems holding personal data.
- Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
- Incident response procedures enabling boo88 to detect, investigate, contain, and report data security incidents in accordance with applicable notification obligations.
10 Children's Privacy
The boo88 Platform is strictly intended for adults aged 21 years and above. boo88 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Registration by minors is expressly prohibited under the boo88 Terms & Conditions.
If boo88 becomes aware, or has reasonable grounds to believe, that personal data has been inadvertently collected from an individual under the age of 21, we will take immediate steps to verify the individual's age, suspend the relevant account, delete all associated personal data, and void any transactions or winnings accrued by that account.
If you are a parent or guardian and you believe that a minor under your care has registered on the boo88 Platform or provided us with their personal information without your knowledge, please contact us immediately at [email protected] so that we can take appropriate action without delay.
11 Third-Party Links & Services
The boo88 Platform may contain references to third-party game providers, payment processors, and other service partners. While boo88 carefully selects its partners, we are not responsible for the privacy practices or content of any third-party services accessed through the Platform.
boo88 encourages you to review the privacy policies of any third-party services you access in connection with your use of the Platform, particularly payment service providers such as bKash, Nagad, Rocket, and Upay, as their data handling practices are governed by their own privacy notices and not by this Policy.
12 Updates to This Privacy Policy
boo88 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or business operations. When material changes are made, boo88 will notify registered players by email or by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date displayed at the top of this document indicates when the most recent revision was published. We encourage you to review this Privacy Policy periodically to remain informed about how boo88 is protecting your personal data.
Your continued use of the boo88 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you should discontinue use of the Platform and contact our support team to request account closure.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or boo88's data protection practices, please contact our Data Protection team using the details below. All enquiries will be acknowledged within five (5) business days and substantively responded to within thirty (30) calendar days.
- Data Protection Contact: [email protected]
- Subject Line: Please include "Privacy Request" in the subject line of your email for prompt routing to the correct team.
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
- Postal Address: Please contact us by email in the first instance; a postal address will be provided upon request if required for formal legal correspondence.
For concerns related to responsible gaming, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page. For general account enquiries, please refer to our FAQ page.
Play with Confidence on boo88
Your data is safe with us. Explore Bangladesh's premier gaming platform — from live cricket betting and premium slots to an immersive live casino experience — all backed by our commitment to privacy and security.